Terms of service

1. Who this agreement is with

These terms govern your use of services provided by Great Cloud Hosting, a brand operated by Great Cloud Holdings (“we”, “us”). By ordering, using, or paying for a service you agree to these terms, our acceptable use policy, and our privacy policy.

2. Your account

You must provide accurate registration and contact information and keep it current. You are responsible for all activity under your account, including activity by anyone you give access to. Keep your credentials confidential and enable two-factor authentication. Notify us promptly of any suspected unauthorised access.

3. Services and resource use

Shared hosting resources are shared. Where a plan describes transfer or another resource as unmetered, that means we do not bill per unit; it does not mean unlimited. We may ask you to move to a larger plan, optimise an application, or reduce load where a single account materially degrades service for others. We will contact you before taking action except where an immediate response is required to protect the platform.

4. Fees, billing, and renewal

Fees are payable in advance for the term you select. Services renew automatically at the same rate unless you cancel before the renewal date. We do not use promotional introductory pricing that expires into a higher rate.

If we change list pricing, existing customers keep their current rate for at least twelve months from written notice. Invoices unpaid after fourteen days may result in suspension; after thirty days, termination and data deletion. Chargebacks initiated without first contacting us may result in immediate suspension.

5. Money-back guarantee

New shared hosting plans may be cancelled within thirty days of initial purchase for a refund of the hosting fee. Domain registrations, transfers, renewals, SSL certificates, and third-party licences are non-refundable, because those costs are incurred irrevocably with the registry or vendor at the moment of purchase. Renewal terms and accounts terminated for policy violations are not eligible.

6. Domain registrations

Domains are registered through our ICANN-accredited registrar partner. You are the registrant of record and hold the rights to the name. You agree to the applicable registry and registrar agreements and to ICANN policies, including the Uniform Domain-Name Dispute-Resolution Policy and registrant data verification requirements.

Failure to verify contact data when required may result in suspension of the domain by the registrar. Domains are transfer-locked for sixty days following registration or transfer as required by ICANN. We issue authorisation codes on request without charge or retention process.

7. Backups and your responsibility

We take daily off-site backups and retain them for the period stated in your plan, and you may restore from them yourself. These backups are a convenience and a disaster-recovery measure for us, not a substitute for your own copies. You remain responsible for maintaining independent backups of anything you cannot afford to lose. We are not liable for lost data.

8. Uptime commitment

We target 99.9% monthly network and server availability, with service credits as set out in our uptime SLA. Scheduled maintenance, circumstances outside our reasonable control, and issues caused by your own applications or configuration are excluded.

9. Suspension and termination

You may cancel at any time by contacting support. We may suspend or terminate a service for non-payment, for breach of these terms or the acceptable use policy, or where required by law. Where circumstances permit we will give notice and an opportunity to remedy. Content and data may be deleted thirty days after termination.

10. Intellectual property and your content

You retain all rights to the content you host. You grant us only the limited licence needed to operate the service — storing, copying, transmitting, and backing up your content. We claim no ownership. You confirm you have the rights necessary to host what you upload.

11. Warranties and liability

Services are provided on an as-is and as-available basis. To the maximum extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Our aggregate liability arising out of or relating to the services is limited to the fees you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Nothing here excludes liability that cannot lawfully be excluded.

12. Indemnity

You agree to indemnify and hold us harmless against third-party claims, damages, and reasonable costs arising from your content, your use of the services, or your breach of this agreement.

13. Changes to these terms

We may update these terms. Material changes will be announced by email to your account address and posted here at least thirty days before taking effect. Continuing to use the services after that date constitutes acceptance.

14. Governing law

This agreement is governed by the laws of the State of Missouri, United States, without regard to conflict-of-laws rules. The state and federal courts located in St. Louis, Missouri have exclusive jurisdiction, and both parties consent to venue there.

Contact

Questions about this document: legal@greatcloudhosting.com, or write to Great Cloud Hosting, a Great Cloud Holdings company, St. Louis, Missouri, United States.